Privacy Policy

Our Privacy Policy

Maintaining the security of your data is important to us and we are committed to respecting your privacy rights.  We are committed to handling your data fairly and legally at all times. Botanique will be transparent about what data we collect about you and how we use it.

This policy provides you with information about:

– how we use your data;

– what personal data we collect;

– how we ensure your privacy is maintained; and

– your legal rights relating to your personal data.

1. Personal identification information

We may collect personal identification information from you in a variety of ways, including, but not limited to, when you visit our site, register on the site, place an order, fill out a form, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. You may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,

You may, however, visit the website anonymously. Botanique will only collect personal identification information if you voluntarily submit such information to us. You can always refuse to supply personally identification information, except that it may prevent you from engaging in certain activities on the website.

2. Non-personal identification information

We may collect non-personal identification information about you whenever you interact with the Botanique website. Non-personal identification information may include the browser name, the type of computer and technical information about how you connect to our website, such as the operating system and the internet service providers utilised and other similar information

3. Web browser cookies

Our website uses “cookies” and similar technologies such as pixels to collect information. This includes information about your browsing and purchasing behaviour by people who access the Botanique website. It also includes information about pages viewed, products purchased, the customer journey around the website and whether marketing communications are opened.

Cookies are small data files which are placed on your computer and other devices used to access the website.They are used to ‘remember’ when your computer or devices accesses our website. Cookies are essential for the effective operation of the website and to help you shop with us online.

If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. If you choose to disable cookies the website may not operate properly. If you disable all cookies you will be unable to complete a purchase on the  the website.

4. Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if you have visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

5. How we use data we collect from you

Botanique Shrewsbury collects and uses your personal information for the following purposes:

To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.

To personalise your user experience

We may use information in the aggregate to understand how users as a group use the services and resources provided on the website.

For customer insight and market research purposes

To better understand your needs and  improve our website offerings based on the information and feedback we receive from you.

To process transactions
We may use the information you provide when placing an order to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

To manage any registered accounts that you may hold
Some of the services offered on this website require the creation of an online account.

For Promotional and Marketing purposes
If you give Botanique your email address to join our mailing list we will send your emails about products and services we think you will be interested in.  The email address you provide for order processing, will only be used to send information and updates with regards to your order. Your email address may also be used to respond to inquiries, requests or questions regarding the product you have purchased.

You have the right to out of receiving promotional emails at any time by using the ‘unsubscribe’ link in emails or emailing

6. How long we retain your data

We will not retain your data for any longer than is necessary for the purposes set out in this Policy. Different retention periods apply for different types of data.

7. What rights you have over your data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you (right of access), including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. You have the right to opt out of any marketing communications. You have the right to ask to update and correct any out-of-date or incorrect personal data that we hold about you. If you wish to exercise any of the above rights please email

8. How we protect your data

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our website.

Sensitive and private data exchange between the website and users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. This website is also in compliance with the Payment Card Industry Data Security Standard (PCI DSS)  in order to create as secure of an environment as possible.

9. Sharing your personal data with third parties

Botanique will not disclose, sell, trade, or rent your personal identification information to others. In order to make certain services available to you, we may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. Botanique may use third party service providers to help us run the website or administer activities on our behalf, such as sending out newsletters or surveys. Botanique may share your information with these third parties for those limited purposes provided that you have given us your permission.

Privacy Policy Last Updated: June 2021


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